Cancellation policy
Subscription Policy:
- You can cancel your subscription at any time by contacting us via phone, email, or online chat with one of our representatives. Please note that cancellation requests must be received at least 48 hours before the next scheduled payment.
- The subscription period is indefinite until you cancel it. You can continue to enjoy the benefits of your subscription until the end of the current billing period.
- Your subscription will automatically renew at the end of each billing period, and the payment will be collected using the saved payment method through Shopify payments. Please make sure to keep your payment information up-to-date to ensure uninterrupted service.
- The price of your subscription is based on the selected plan and items. You will be charged on a recurring basis according to your chosen subscription plan.
- Your subscription may include cosmetic items, services (facial treatments), and medical device leases. Please review the specific terms and conditions for each item included in your subscription.
Other information:
- Our subscription policy is subject to German law, including the Civil Code (Bürgerliches Gesetzbuch), the Consumer Rights Directive (Verbraucherrecht-Richtlinie), and the Electronic Commerce Directive (Elektronischer-Geschäftsverkehr-Vereinheitlichungsgesetz).
- We reserve the right to modify our subscription policy at any time, with or without notice to you. Any changes will be posted on our website and will be effective immediately upon posting.
- We do not provide refunds or credits for any unused portion of your subscription.
- By subscribing to our service, you agree to receive email communications from us regarding your subscription, including payment receipts, renewal reminders, and promotional offers.
- We are not liable for any damages or losses resulting from your use of our subscription service, including any cosmetic items, services, or medical device lease. Please review the terms and conditions for each item carefully before use.
- RF Retail & Commerce UG is the legal operator of the Sensible-Pi website and subscription service.
If you have any questions or concerns about our subscription policy, please do not hesitate to contact us.
Treatments policy
Terms and Conditions for Facial Treatments Purchased Online from Sensible-Pi
Introduction
1.1 These terms and conditions apply to any facial treatment purchased through the Sensible-Pi online shop, either directly or via a subscription plan that includes facial treatments, and that is performed by our partnered salon Kosmetik Freidrichstrasse in Germany.
1.2 By purchasing a facial treatment voucher, you agree to these terms and conditions. Please read them carefully before making a purchase.
Booking and Rescheduling
2.1 You can book your facial treatment online through our website or by contacting our partnered salon directly.
2.2 If you need to reschedule your appointment, you can do so up to 48 hours before the treatment without any penalty, in accordance with Section 310(1) of the German Civil Code (BGB). If you reschedule less than 48 hours before the treatment, the availability of alternative dates and times will depend on the salon's permission and schedule.
Payment, Refunds and Withdrawal
3.1 Payment for facial treatments must be made in advance through our online shop.
3.2 In accordance with the Consumer Rights Directive and Section 312g of the BGB, you have the right to withdraw from the contract within 14 days without giving any reason. However, this right does not apply to contracts for the provision of services that have already been fully performed with the consumer's prior express consent.
3.3 Once the facial treatment has been performed, the voucher is considered redeemed in full and cannot be refunded, in accordance with Section 312g(2)(3) of the BGB.
No Show Policy
4.1 If you do not show up for your scheduled facial treatment without prior notice, the treatment voucher will be considered redeemed in full, and no refund or rescheduling will be possible, in accordance with Section 615 of the BGB.
Liability
5.1 Sensible-Pi and our partnered salon Kosmetik Freidrichstrasse are not liable for any injury, loss, or damage to persons or property that may occur during the facial treatment, in accordance with Section 276(1) of the BGB.
5.2 By purchasing a facial treatment voucher, you acknowledge and accept that the treatment is performed at your own risk.
Applicable Law
6.1 These terms and conditions are governed by and construed in accordance with the laws of Germany, in particular the Consumer Rights Directive and the German Civil Code (BGB).
6.2 Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Germany.
Device Lease policy
Terms & Conditions for Zero Gravity Device Rental Subscription
Introduction
1.1 These terms and conditions apply to the rental of the Zero Gravity device ("Device") by Sensible-Pi ("Company") to the customer ("Customer").
1.2 The Device is a cosmetic medical device that can be used at home according to the manufacturer's instructions.
Rental Subscription
2.1 The rental of the Device is subject to a monthly subscription fee, which is automatically charged to the Customer's payment method on a monthly basis.
2.2 The subscription is run indefinitely until the subscription has been canceled.
2.3 The subscription will not be canceled if the Device has not been returned to the Company (either by post or physically to the partnered retail locations).
Device Delivery and Return
3.1 The Device will be delivered to the Customer's designated address by post within 7 business days from the start of the subscription.
3.2 The Device must be returned to the Company (either by post or physically to the partnered retail locations) upon cancellation of the subscription. The Customer is responsible for the return shipping fees.
3.3 If the Device is not returned within 30 days from the cancellation of the subscription, the Customer will be charged the Device's cost, which is 1200 euros.
Insurance and Liability
4.1 The Device is insured against theft and fire, but the Customer needs to provide a coordinate authority confirmation in each of these cases.
4.2 The Company is not liable for any results or damages that may occur from the use of the Device. The Customer assumes full responsibility for the proper and safe use of the Device.
4.3 In case the Device gets broken or damaged, the Customer can return it as it is, and the Company will bear the fixing and repair costs.
4.4 In case of loss or general refusal to return the Device but a requirement to cancel the subscription, however, the Customer will bear the Device costs, which are 1200 euros. Upon payment or return of the Device, the subscription will be canceled.
Right to Withdraw
5.1 The Customer has the right to withdraw from this rental subscription contract within 14 days without giving any reason.
5.2 To exercise the right to withdraw, the Customer must inform the Company of their decision to withdraw by an unequivocal statement.
5.3 If the Customer exercises their right to withdraw, they must return the Device to the Company (either by post or physically to the partnered retail locations) within 14 days from the date they informed the Company of their decision to withdraw.
5.4 The Customer is responsible for the return shipping fees.
Miscellaneous
6.1 The Company reserves the right to modify these terms and conditions at any time.
6.2 The parties agree that any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Germany.