Terms of service


§ 1 Scope of application

  1. For the entire business relationship between RF Retail & Commerce UG (hereinafter also referred to as "Provider" or "Company") and the customer (hereinafter "Consumer" or "Customer"), the following General Terms and Conditions (hereinafter also referred to as "GTC") of the Provider shall apply exclusively.
  2.  A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

§ 2 Contractual Partner

The purchase contract is concluded with RF Retail & Commerce UG, Managing Directors: Nitzan Cohen, Leipziger Platz 12, 10117 Berlin, Commercial Register: Charlottenburg Local Court, HRB 194209 B.

§ 3 Services policies


Subscription Policy:

  1. You can cancel your subscription at any time by contacting us via phone, email, or online chat with one of our representatives. Please note that cancellation requests must be received at least 48 hours before the next scheduled payment.
  2. The subscription period is indefinite until you cancel it. You can continue to enjoy the benefits of your subscription until the end of the current billing period.
  3. Your subscription will automatically renew at the end of each billing period, and the payment will be collected using the saved payment method through Shopify payments. Please make sure to keep your payment information up-to-date to ensure uninterrupted service.
  4. The price of your subscription is based on the selected plan and items. You will be charged on a recurring basis according to your chosen subscription plan.
  5. Your subscription may include cosmetic items, services (facial treatments), and medical device leases. Please review the specific terms and conditions for each item included in your subscription.

Other information:

  • Our subscription policy is subject to German law, including the Civil Code (Bürgerliches Gesetzbuch), the Consumer Rights Directive (Verbraucherrecht-Richtlinie), and the Electronic Commerce Directive (Elektronischer-Geschäftsverkehr-Vereinheitlichungsgesetz).
  • We reserve the right to modify our subscription policy at any time, with or without notice to you. Any changes will be posted on our website and will be effective immediately upon posting.
  • We do not provide refunds or credits for any unused portion of your subscription.
  • By subscribing to our service, you agree to receive email communications from us regarding your subscription, including payment receipts, renewal reminders, and promotional offers.
  • We are not liable for any damages or losses resulting from your use of our subscription service, including any cosmetic items, services, or medical device lease. Please review the terms and conditions for each item carefully before use.
  • RF Retail & Commerce UG is the legal operator of the Sensible-Pi website and subscription service.

If you have any questions or concerns about our subscription policy, please do not hesitate to contact us.

 

Return Policy for Sensible-Pi Online Shop in Germany


RF Retail & Commerce UG, Managing Directors: Nitzan Cohen,Leipziger Platz 12, 10117
 Berlin, Commercial Register: Charlottenburg Local Court, HRB 194209 B, is committed to providing a fair and transparent return policy in compliance with the German Civil Code (Bürgerliches Gesetzbuch, BGB) and the Distance Selling Act (Fernabsatzgesetz). This policy outlines our guidelines for returning products purchased from our Sensible-Pi online shop in Germany:


Right of Revocation:

Customers have the right to revoke their purchase contract within 14 days of receipt of the goods, without giving any reason. To exercise the right of revocation, customers must inform us of their decision to revoke the contract by an unequivocal statement, such as a letter sent by post, fax, or email. Customers may use the attached model revocation form, but it is not mandatory. To meet the revocation deadline, it is sufficient for customers to send their communication concerning the exercise of the right of revocation before the 14-day revocation period has expired.


Return of Goods:

If customers revoke their purchase contract within 14 days of receipt of the goods, we will reimburse all payments received from the customer, including the cost of the goods and the original shipping costs (with the exception of additional costs arising from the fact that the customer chose a different method of delivery than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received the goods back or the customer provides evidence of having sent back the goods, whichever is earlier. We will use the same means of payment for the refund as the customer used for the initial transaction unless expressly agreed otherwise.


Conditions of Return:

The customer must return the goods to us without undue delay and in any event not later than 14 days from the day on which the customer communicates their revocation of the contract to us. The deadline is met if the customer sends the goods before the period of 14 days has expired. The customer bears the direct cost of returning the goods.


The right of revocation does not apply to contracts for the supply of goods which are liable to deteriorate or expire rapidly, or which are sealed and not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.


If the customer wishes to return goods due to a defect or damage, they must notify us within 14 days of receipt of the goods. In such cases, we will provide the customer with instructions for returning the goods and arrange for a refund or replacement, including shipping costs.


Local Customer Protection Law:

This return policy complies with the German Federal Ministry of Justice and Consumer Protection (BMJV) guidelines on consumer rights and is in accordance with the German Civil Code (BGB) and the Distance Selling Act (FernAbsG).


Shipping Fees:

The original shipping fees paid by the customer are refundable in the event of a return.


Responsibility for Delivery Back:

Returned products are your responsibility until they arrive at Sensible-Pi.


Though it’s not required, we do recommend purchasing tracking services for your protection and also holding on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.


If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.


Sensible-Pi does not incur the cost of return tracking or postage.


Return Methods:

The products can be returned either via post or physically in our partnered retail stores.


If you have any questions or concerns regarding our return policy, please contact our customer service team at support@sensible-pi.com.


Thank you for choosing Sensible-Pi, and we hope you enjoy your purchase.


Model Revocation Form

To:

RF Retail And Commerce UG

c/o Mindspace, Friedrichstraße 68, 10117 Berlin, Germany

Email: support@sensible-pi.com


I/we hereby give notice that I/we revoke my/our contract of sale of the following goods/for the provision of the following service:


Ordered on/received on:


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only if this form is notified on paper):


Date:


Treatments policy


Terms and Conditions for Facial Treatments Purchased Online from Sensible-Pi


Introduction

1.1 These terms and conditions apply to any facial treatment purchased through the Sensible-Pi online shop, either directly or via a subscription plan that includes facial treatments, and that is performed by our partnered salon Kosmetik Freidrichstrasse in Germany.


1.2 By purchasing a facial treatment voucher, you agree to these terms and conditions. Please read them carefully before making a purchase.


Booking and Rescheduling

2.1 You can book your facial treatment online through our website or by contacting our partnered salon directly.


2.2 If you need to reschedule your appointment, you can do so up to 48 hours before the treatment without any penalty, in accordance with Section 310(1) of the German Civil Code (BGB). If you reschedule less than 48 hours before the treatment, the availability of alternative dates and times will depend on the salon's permission and schedule.


Payment, Refunds and Withdrawal

3.1 Payment for facial treatments must be made in advance through our online shop.


3.2 In accordance with the Consumer Rights Directive and Section 312g of the BGB, you have the right to withdraw from the contract within 14 days without giving any reason. However, this right does not apply to contracts for the provision of services that have already been fully performed with the consumer's prior express consent.


3.3 Once the facial treatment has been performed, the voucher is considered redeemed in full and cannot be refunded, in accordance with Section 312g(2)(3) of the BGB.


No Show Policy

4.1 If you do not show up for your scheduled facial treatment without prior notice, the treatment voucher will be considered redeemed in full, and no refund or rescheduling will be possible, in accordance with Section 615 of the BGB.


Liability

5.1 Sensible-Pi and our partnered salon Kosmetik Freidrichstrasse are not liable for any injury, loss, or damage to persons or property that may occur during the facial treatment, in accordance with Section 276(1) of the BGB.


5.2 By purchasing a facial treatment voucher, you acknowledge and accept that the treatment is performed at your own risk.


Applicable Law

6.1 These terms and conditions are governed by and construed in accordance with the laws of Germany, in particular the Consumer Rights Directive and the German Civil Code (BGB).


6.2 Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Germany.

Device Lease policy 

Terms & Conditions for Zero Gravity Device Rental Subscription

Introduction

1.1 These terms and conditions apply to the rental of the Zero Gravity device ("Device") by Sensible-Pi ("Company") to the customer ("Customer").


1.2 The Device is a cosmetic medical device that can be used at home according to the manufacturer's instructions.

Rental Subscription

2.1 The rental of the Device is subject to a monthly subscription fee, which is automatically charged to the Customer's payment method on a monthly basis.


2.2 The subscription is run indefinitely until the subscription has been canceled.


2.3 The subscription will not be canceled if the Device has not been returned to the Company (either by post or physically to the partnered retail locations).


Device Delivery and Return

3.1 The Device will be delivered to the Customer's designated address by post within 7 business days from the start of the subscription.


3.2 The Device must be returned to the Company (either by post or physically to the partnered retail locations) upon cancellation of the subscription. The Customer is responsible for the return shipping fees.


3.3 If the Device is not returned within 30 days from the cancellation of the subscription, the Customer will be charged the Device's cost, which is 1200 euros.


Insurance and Liability

4.1 The Device is insured against theft and fire, but the Customer needs to provide a coordinate authority confirmation in each of these cases.


4.2 The Company is not liable for any results or damages that may occur from the use of the Device. The Customer assumes full responsibility for the proper and safe use of the Device.


4.3 In case the Device gets broken or damaged, the Customer can return it as it is, and the Company will bear the fixing and repair costs.


4.4 In case of loss or general refusal to return the Device but a requirement to cancel the subscription, however, the Customer will bear the Device costs, which are 1200 euros. Upon payment or return of the Device, the subscription will be canceled.


Right to Withdraw

5.1 The Customer has the right to withdraw from this rental subscription contract within 14 days without giving any reason.


5.2 To exercise the right to withdraw, the Customer must inform the Company of their decision to withdraw by an unequivocal statement.


5.3 If the Customer exercises their right to withdraw, they must return the Device to the Company (either by post or physically to the partnered retail locations) within 14 days from the date they informed the Company of their decision to withdraw.


5.4 The Customer is responsible for the return shipping fees.


Miscellaneous

6.1 The Company reserves the right to modify these terms and conditions at any time.


6.2 The parties agree that any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Germany.



§ 4 Conclusion of contract

  1. All information provided by the customer in the order process must be current and truthful. The customer password may not be disclosed to third parties and must be kept inaccessible to unauthorized persons. Any loss or disclosure must be reported to the Provider in text form without delay. The customer is liable for misuse, for example when ordering with his customer password by third parties according to the legal provisions.
  2. By clicking the button "Buy/order with costs" you place a binding order. The contract for the subscription is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.

§ 5 Right of revocation

 

If you conclude the contract as a consumer, you are entitled to the following statutory right of withdrawal:

  1. Cancellation policy
  2. Right of withdrawal

You have the right to cancel the contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of withdrawal, you must send the provider (RF Retail & Commerce UG Leipziger Platz 12, 10117
 Berlin, Tel.: 01745969654, e-mail: xxx) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

  1. Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs, without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

  1. Sample cancellation form

 


If you wish to revoke the contract, please fill out this form and send it to:
RF Retail & Commerce UG c/o Leipziger Platz 12, 10117, Tel: 01745969654, Email: info@kosmetik-friedrichstrasse.com 
I/we (*) hereby revoke the contract concluded by me/us (*) for the conclusion of the subscription.

Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)

Signature of the consumer(s) (only in case of paper communication)

Date 

  1. Return costs 

In case of the right of withdrawal you have to bear the costs of the return shipment if the delivered goods correspond to the ordered goods. 

§ 6 Retention of title

  1. We retain title to the delivered item until all claims arising from the subscription contract have been paid in full. This also applies to all future deliveries, even if we do not always expressly refer to this.
  2. The delivered device "Zero Gravity" remains the property of the Provider during the entire term of the subscription and is only rented by the Customer. The provider is entitled to take back the rented device if the customer behaves contrary to the contract.
  3. The customer undertakes to treat the rented device with care.


§7 DATA PROTECTION

With regard to data protection, express reference is made to the provider's data protection declaration.

 

§8 AMENDMENT OF THE GENERAL TERMS AND CONDITIONS

 If the execution of the contract is made considerably more difficult or impossible due to a change in case law or relevant legal regulations, if a regulatory gap in the GTC becomes apparent, or if a significant disturbance of the balance between performance and consideration occurs, the Provider reserves the right to amend these GTC with effect for the future according to the following procedure:

  1. a) The Customer's consent is required for the amendments to become effective.
  2. b) For this purpose, the Provider shall notify the Customer in writing of the planned changes, stating the reasons, two months before the planned effective date of the changes.
  3. c) The customer shall be granted the right to object to the planned changes within one month.
  4. d) If the customer fails to do so, this shall be deemed to be consent to the planned changes. In this context, it is expressly pointed out that silence on the part of the customer within the objection period shall be deemed to constitute consent.
  5. e) If the customer fails to do so, this shall be deemed to be consent to the planned changes. In this context, it is expressly pointed out that silence on the part of the customer within the objection period shall be deemed to constitute consent.

§ 9 Miscellaneous

  1. This contract and the entire legal relationship between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. The place of performance and exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office, unless otherwise stated in the order confirmation.
  3. all agreements made between the parties for the purpose of executing this contract are set out in writing in this contract.